Returns & Exchanges Policy

Thank you for supporting Lisa Maria Maya Art. Because each item in our store is custom-printed just for you at the time of your order, we utilize a print-on-demand fulfillment model. Please review our policy carefully before placing your order.

Damaged, Defective, or Incorrect Items

We take great pride in the quality of our art prints and merchandise. If your order arrives damaged, defective, or contains the wrong item, we will gladly arrange a free replacement at no extra cost to you.
  • Timeframe: You must notify us within 14 days of receiving your package.
  • How to report: Send an email to lisartbiz@gmail.com with your order number and clear photos showing the defect or shipping damage.

Lost in Transit

If your tracking link shows your package has stalled or it never arrived by the estimated delivery date, please contact us immediately. Lost package claims must be submitted within 21 days of the estimated delivery date so we can investigate and arrange a replacement.

Buyer’s Remorse & Size Exchanges

Because all items are made-to-order, we cannot offer refunds, returns, or free exchanges for buyer’s remorse, accidental orders, or incorrect size selection.
 
  • Size Charts: Please consult the size charts provided on product pages carefully before finalizing your purchase.
  • Address Changes: Double-check your shipping address at checkout. We are not responsible for packages sent to an incorrectly entered address. If a package is returned to us due to an invalid address, you will be responsible for the cost of reshipping it.